Suggested Resources for CCIC Boot Camp Participants
1. Short Videos: How to Do Customer Service Interviews by Steve Blank
(NOTE: The first three videos below are highly recommended for viewing in advance of the Boot Camp.)
Pre-Planning Pt. 1 (4:55)
Interviews Pt. 1 (5:40)
Interviews Pt. 2 (3:49)
Asking the Right Questions (2:37)
Assuming You Know What the Customer Wants (1:56)
Understanding the Problem (the right way) (3:22)
Customers Lie (2:37)
The Distracted Customer (3:12)
Engaging the Customer (3:37)
Customer Empathy (2:25)
The User, The Buyer, & the Saboteur (2:24)
Death by Demo 1 (2:18)
Death by Demo 2 (1:45)
2. Udacity Course: How to Build a Startup
Lesson 1: What We Now Know
Lesson 1.5A: Business Models
Lesson 1.5B: Customer Development
Lesson 2: Value Proposition
Lesson 3: Customer Segments