Suggested Resources for CCIC Boot Camp Participants
1. Short Videos: How to Do Customer Service Interviews by Steve Blank
(NOTE: The first three videos below are highly recommended for viewing in advance of the Boot Camp.)
opens in a new windowPre-Planning Pt. 1 (4:55)
opens in a new windowInterviews Pt. 1 (5:40)
opens in a new windowInterviews Pt. 2 (3:49)
opens in a new windowAsking the Right Questions (2:37)
opens in a new windowAssuming You Know What the Customer Wants (1:56)
opens in a new windowUnderstanding the Problem (the right way) (3:22)
opens in a new windowCustomers Lie (2:37)
opens in a new windowThe Distracted Customer (3:12)
opens in a new windowEngaging the Customer (3:37)
opens in a new windowCustomer Empathy (2:25)
opens in a new windowThe User, The Buyer, & the Saboteur (2:24)
opens in a new windowDeath by Demo 1 (2:18)
opens in a new windowDeath by Demo 2 (1:45)
2. Udacity Course: opens in a new windowHow to Build a Startup
Lesson 1: What We Now Know
Lesson 1.5A: Business Models
Lesson 1.5B: Customer Development
Lesson 2: Value Proposition
Lesson 3: Customer Segments