User Support Specialist/Project Coordinator
(Grant-funded for 18 months)
The Voluntary Framework of Accountability (VFA) is the first comprehensive national accountability system created for community colleges. Community college leaders - facilitated by the American Association of Community Colleges (AACC) - conceived, developed, and pilot-tested the VFA metrics. The VFA has measures of student progress and outcomes, career and technical education outcomes; and an approach for assessing student learning outcomes.
AACC seeks a Specialist/Coordinator to develop a deep understanding of the VFA and its metrics and act as the first point of contact for VFA participants and users of the web-based tools and resources. The incumbent will provide user-support on: the understanding and calculating of metrics; inputting and submitting data; and responding to inquiries about the database, data tool, and web resources. Individual will also create user feedback activities and assist with developing and implementing a training curriculum. Responsibilities also include processing and assisting with membership account management, assisting with website maintenance/enhancement, reviewing web analytics, overseeing user acceptance testing, and project management support.
Qualified candidates must have a bachelor's degree or equivalent experience, plus 2-3 years of related work experience in providing user support services and training, coordinating projects, arranging virtual and in-person meetings, and using data, data tools, and web-based and technical platforms. Familiarity with institutional research is preferred. Requires ability to understand data elements and how data is compiled/analyzed, as well as the ability to summarize information to respond to inquiries. Must have working knowledge of Microsoft Office, especially Power Point, and virtual meeting platforms. A proven track record of strong communications skills, interpersonal skills, and multi-tasking skills are also required.
AACC provides a competitive salary and an exceptional benefits package. Send cover letter, resume, and salary requirements to:
User Support Specialist/Project Coordinator Search
American Association of Community Colleges
One Dupont Circle, NW #410
Washington, DC 20036
or to firstname.lastname@example.org
AACC is an equal opportunity employer.