The American Association of Community Colleges seeks an individual to be responsible for providing in-depth knowledge and support to internal user groups connected with the Data Analyzer module of the Customer Relationship Management (CRM) system.  Primary responsibilities include obtaining/maintaining knowledge of operation and use of the CRM system, working with staff to improve the eBusiness interface with CRM, assisting with developing CRM operational policies and procedures, providing user training, and working with management to design & implement reports as well as identify additional uses of the CRM system.  Responsibilities also include taking a leadership role in the implementation of new software or software modifications, and identifying and implementing more efficient uses of the CRM.

Qualified candidates must have a Bachelors degree in computer science, information systems, or a related technical or scientific discipline; or the equivalent combination of education, technical training, and work experience.  Applicants must also have a minimum of five years of experience with CRM systems, administrative tools relating to Microsoft SQL Server 2008, meeting registration processes, and web-based sales and/or data accumulation. Strong command of SQL programming, including script and query writing capabilities is also required.  Additional requirements include possessing strong customer service skills, written and oral communications skills, attention to detail, and the ability to handle multiple tasks simultaneously. Experience in automated report writing and production is preferred.

We offer excellent benefits and a congenial work environment.  Send cover letter, resume, and salary requirements to:

Database Administrator Search

American Association of Community Colleges

One Dupont Circle, NW  #410

Washington, DC  20036

cash@aacc.nche.edu